What I said was true, but it had nothing to do with the sparse phone support, which I do agree is sparse.
Many of the delays are beyond Josh's control, take the "garden wire" receivers, which were expensive chips, then they (the IC manufacturer) stopped production before the new integrated circuit was available, then the first production batch burned themselves out... Josh had nothing to do with their manufacturing strategy nor the defective design, but he's slammed for it.
Yes, there is not enough phone support and not enough email support, and you really have to depend on the QSI forum, not great things, but it was tough when Tony Parisi carried it and supported a lot of QSI Solutions with his train store and internet business.
Josh only does this small segment.
I've been waiting for sound files too, but who else is giving quality sound files for free and is really aggressively getting new ones? no one.
Not saying things could not be better, but who else has done such a radical move forward in technology? The other sound systems are pretty low tech comparatively, the European ones are handling sound files the way they did 10 years ago.
not making excuses, but there are indeed mitigating circumstances.
On TrainTek, you might ask what he relies on QSI for? I gave you a set of facts on how I cannot understand on how he relies on QSI or how they could hold him up.
See if you can get a factual, detailed answer. Until I get some factual information that makes sense, I again call BS on that.
Since the socket is the universal Aristo Socket, then there are several other manufacturer's decoders that fit his product also, so why is his problem unique to QSI?
I understand you are upset, and feel that you have been promised stuff that has not appeared... but this is basically universal in large scale, i.e. not unusual.
Supporting the hobby should also include trying to work with these guys as they try to make a living... patience is what I have to practice... I waited 6 years on promises of a large scale decoder from SoundTraxx... never really happened, they do make a poor OEM large scale one, but nothing like it should be, and OEM only, and nothing near the capability of the competition.
But, it is true that it's hard to get the owner of the company to respond, I know how swamped he is, so I go to the forum. I found an alternative.
Greg
p.s. my connection as a consultant does not immediately make me a liar or untruthful... anyone who REALLY knows me is that I never lie, and refuse to compromise my integrity... and people have INDEED tried to "buy me out"...