I received the following email from Greg Sturge a couple of weeks ago. I have not followed up on it, but it seems that Ozark wants to make things right. I assume you have to pay shipping to the company however.
There will be another email going out tomorrow to all attendees, but this email is intended for those that purchased a convention car.
First of all, on behalf of the convention committee, we are very sorry that there are issues with some of the cars. We did not receive them until Thursday afternoon, and only found out as the day progressed that there were problems.
Some of the cars that were received had one or more issues. Those issues included poor paint jobs and wheels/trucks with so much paint that the wheels would not turn and the springs were frozen in place. Some cars were fully functional and looked good. Our observation, which may not be correct, was that there was a rush to get these out for the convention and very little if any quality control was done before they were packed and shipped. I am basing that on the few cars I did see on Thursday afternoon and from emails I have received.
I made contact with Dave at Ozark Miniature, who manufactured these cars, regarding these issues. He replied that any car that was received with a problem or poor paint job, that he would fix any issue and repaint/repair the car at no cost. All he asks is that you email him, let him know what issues you have with the car, and he will make arrangements to get those issues resolved. His email is: [email protected]
He is not in a position to take all cars at once, and would like to schedule them in for whatever work needs to be done.
Please keep me advised of any problems you have getting this resolved.
Gregory R. Sturge – Chairman